Rental Terms & Conditions

Responsibility for Equipment Customer has care, custody, and control of HexCrate crates and dollies at their location and accepts full responsibility for any loss or damage. Damaged or lost crates are charged at the full retail value of $25 each. Damaged or lost dollies are charged at $99 each. Cleanliness | Crates and dollies must be returned clean and free of stickers, residue, hair, liquid, or soil. A $50 cleaning fee applies if they are returned dirty. Scheduling & Returns | Customer is solely responsible for scheduling and being present for drop-off and pick-up appointments. Failure to give 48 hours’ notice to reschedule may result in a $50 delivery or cancellation fee. Equipment must be returned by the agreed date. Late crates: each additional week is charged at 75% of the selected package’s one-week price. After 30 days with no communication to extend, the crates are deemed purchased and charged at $25 each. Late dollies: additional $15 per week per dolly. After 30 days with no communication, dollies are deemed purchased and charged at $99 each. Payment Authorization: Customer’s credit card will remain on file for the duration of the rental. Customer authorizes HexCrate to charge any amounts due under these terms. Access & Possession | Customer grants HexCrate the right to enter the property for delivery and pick-up at the scheduled times. Equipment may only be released to a HexCrate employee or partner. Customer must keep the equipment in their custody and may not sublease, rent, or sell it. The equipment remains Hexcrate’s property. A $50 re-delivery fee applies if no one is available to accept delivery at the agreed time. Indemnification | Customer agrees to indemnify and hold Hexcrate (and its officers, agents, and employees) harmless from all liabilities, claims, damages, losses, costs, and expenses (including attorneys’ fees) arising from the possession, use, or return of the products. Customer is fully responsible for the operation of the products and for returning them in good working order. Hexcrate is not responsible for any injury or property damage related to the products. Warranty | Hexcrate warrants that the products will be in good working order on the effective date of the rental. Hexcrate’s sole obligation is limited to repair or replacement if the products do not conform to this warranty. Changes to Agreement | Hexcrate may add, change, or modify this agreement at any time without formal notice. Previously signed agreements remain in effect as written.